Mum Phoned the police and spoke to call handler 1 who asked the 11 questions as they came up on screen, he worded some differently as the questions can cause greater anxiety and fear to parents and he needed mum calm in order to think straight and answer the questions.

Call handler 1 was concerned that this was the first episode of being reported missing and the elements raised by mum in relation to an older male having been met on face book rang alarm bells. He did the initial rating as immediate response/high risk. In addition he created the compact log and RID number as there would be no information in relation to her on the system.

Call handler 1 passed the information to response immediately following the call.